Capitec. Doesn't consider me

After all the effort. I have been contacted by The complaint manager which has done a wonderful job requesting fo further documentation and ensured me that I will be contacted by 1 of their agents.

I have been contacted again by an agent who doesn't know their left from right.

Look this now again after 3 weeks. Look at todays date. It's as if I'm not valued as their client given that I haven't defaulted, given that I'm trying to look after my family. It's almost back to school and this is the thanks I get and response.

*Capitec Bank Assistant* Please send me the following documents: you can take a photo or upload a file:

- Bank statement showing your latest 3 consecutive salary deposits (only if your salary is not paid into your Capitec account)

To avoid delays, please ensure that the documents are clear enough to read.

*Capitec Bank Assistant* It looks like we're facing a bit of a challenge. We want to make sure you get the best assistance.

Transferring to an Agent... Our team is experiencing high volumes at the moment. We appreciate your patience and we'll connect you shortly.

Next steps: We’ll check if all your documents are in order and let you know if there’s anything else we need. Come on people. This is a well known bank given how long I have been a client to yourl. It's like I don't matter to you.

I'm really tired now.

Please get my stuff sorted coz looking in a 9 year olds eyes and her asking Dad

When are we going to buy my school shoes, when are we going to get my school bag. When are we going to go buy my lunch stuff.

I've suffered, begged and borrowed but for Capitec to this.

No man

Just get my stuff done