Capitec doesn’t care.

I lodged a complaint after I saw Temu transaction of R344.00 on the 22 of July 2026, I never bought items on Temu using my actual card, I always use virtual card that is linked to Payflex. I kept calling trying to find out what happened but no one called me to update me on the case, today I called only to be told that the case is closed but I didn’t receive any call, sms or email to confirm that. The case is closed but where’s is my money?