Capitec doesn't care about their clients

I called the Client Care number and an agent by the name of Mbali Makhubo attended to my call and i initially advised that my credit rating is bad but I want Capitec to take a risk on me as I am in dire need of a loan and I have been banking with them since 2014 i have a life threatening situation that requires money. I requested that she takes my application to a credit manager or risk review manager to access. She then said she will do the application online. She did and it declined. I advised that I knew that it will decline that is what I advised at the start of the call. But further explained to her that my salary comes into the Capitec account and I want Capitec to take a risk on me. She then accused me of shouting and I requested that I speak to her superior but she said they will call me back as she has other clients that she must attend to. To my dismay, she is more focused on other clients than me than me, meaning she is not prioritizing the client she has on the call because my application declined. After insisting that I will hold she then put me through to Sikhumbuzo Zwane who identified himself as a Team Leader who my conversation with him was not fruitful as he refused to provide me with either a contract number or email address of the credit department. A bank that I have banked with for 14 years is not able to take a risk on me with just R50K. They would rather see me dead than assist in a life threatening situation. I don't think I will ever support such a bank and will ensure that none of the people that I am close to does business with such a bank who cannot care in desperate time of need.