Capitec doesn't care about it's customers

Good day,

I need to express how disappointed and disrespected I feel as a Capitec customer. I purchased an OTT voucher on Thursday last week, the money was deducted immediately, yet I still haven’t received the voucher. I’ve spoken to multiple agents, including one who said she would follow up and get back to me, but she closed the chat and never did.

I know the amount is only R17, but it is my money. The way this issue is being ignored makes me feel like Capitec does not take customers seriously unless they are spending large amounts. If a R17 voucher can disappear with no resolution, what is stopping the same thing from happening when I purchase a voucher for R100 or more?

I have already logged complaints on HelloPeter, and the fact that nobody is responding makes the situation even worse. The service I’ve received shows a lack of respect and accountability, and as a long-time customer, this is extremely disappointing.

If this matter is not resolved urgently, I will take this experience to all my social media platforms to warn other customers that Capitec does not care about small transactions or the everyday customer. No bank should treat people like this, regardless of the amount involved.

I expect immediate assistance.

Thank you.