Capitec doesn't care about its customers.

Soo disappointed in Capitec Bank! I made a payment using the Capitec banking App on Tuesday and I sent my money to a wrong number. I immediately tried to contact the person since it was a cellphone number, the lady refused to return the money. I then contacted the bank to try reverse the transaction they told me to call back the following morning after 7am, I called them back and they did what they call a recall then they told me that they couldn't get hold of account holder, the consultant then advised me to go to small claims court since I had the lady's cell phone number. I went to court but they couldn't assist since I didn't have the person's name or address where the letter of demand would be sent... I went back to the bank and they told me to go open a case at the police station, they cant get involved.