Capitec doesn't bother about investigating reported ****mers

I am very disgusting with Capitec Bank. I have been a client since 2014. Not once have I been offered a credit card or a loan. But that is besides the point. I recently got ****med by a so called Auto Dealer selling auction vehicles on FB Matketplace. Being eager to buy my partner a bakkie because we lost ours so that he could get back to business. In my haste; I trusted the lady and paid my last savings into the ****mers Standard Bank account. No warning from Capitec which should have red Flagged this account because this is a syndicate. Nevertheless I phoned the ***** Whatsapp line ans they told me at Capitec they need a case number from the police. We did send the email with all the info on the 16th December 24. I phoned again and was assured that Capitec was investigating the case. Today 24/1/24. I phone again and get told there is no info on the case. ***? .but I have a case number from Capitec. Then we phoned the Clients Customer service. She sends a message to my banking app giving her access to my account. Says she sees all the emails and Whatsapps I sent. But she has to find the person who handled my case. MIA? No where to be found. Standard Bank warns their clients of *****ulent accounts. If Capitec had this place and warned me beforehand I could have saved myself so much trouble and could have had a better Christmas. We don't work full time. Are semi-retired. I realized too late it was a ****mer when he never delivered the vehicle and demanded more money. He has multiple profiles on FB. Still answers his phone. Doesn't give a ****. And now my bank doesn't seem to care either. My next option us the Ombudsman.