Capitec Doesn't Call Back
<p>Up until yesterday I have always had an easy time with Capitec. I went in a few weeks ago to get a new card only to find out when my debits try go off at the end of the month that the person at the till did NOT set up my internet banking on my card so I had accounts bouncing as the card number changed. So I called customer services to fix the issue where a woman was completely unwilling and unable to help. So I spoke to a supervisor who took down my name and promised there'd be a call back which never happened either. Now accounts are threatening legal action because they haven't been paid. To end, your once great service has become the opposite. </p>
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
