1 reviews | Active since Jul 2016

06 Jul 2016, 04:56

Capitec Doesn't Call Back

<p>Up until yesterday I have always had an easy time with Capitec. I went in a few weeks ago to get a new card only to find out when my debits try go off at the end of the month that the person at the till did NOT set up my internet banking on my card so I had accounts bouncing as the card number changed. So I called customer services to fix the issue where a woman was completely unwilling and unable to help. So I spoke to a supervisor who took down my name and promised there'd be a call back which never happened either. Now accounts are threatening legal action because they haven't been paid. To end, your once great service has become the opposite. </p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply06 Jul 2016, 15:10
Official

I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,