Capitec does nothing for its people.

Today at 11 am I went to Capitec to open me a new account in order for me to start saving with Capitec Bank. The Female who tried to help me was extremely helpful, she went to one of the females that was at the back and asked if its possible for me open an account, This female said no and did not even bother to look she just said that my ID is not correct and is **********. Firstly I have my ID since I was 16 I am a South African, I don't have time to stand in a long line in order to get a new ID when I have one, why would Capitec not accept an ID with a original bar code as well as they can see where it was done and it has a original South African Stamp. I opened my standard bank account with my ID what makes Capitec so special if they are going on like this? please teach your staff to actually take note of certain things and that they should go the extra mile for their customers, i have worked at Old Mutual for 2 years and dealt with ********** documents and I know exactly what I'm talking about.

Regards

Michaela Jason