Capitec does not support thier long time cutomers!!!

On the 13th of June 2025, I paid money over to my sister. On the morning of the 14th, she notified me that she had not received this payment, so I made another payment. She still did not receive it. When I checked my app again, I noticed that there was an ABSA account under my sister's name, even though she has been with Capitec for a long time. I don't recognize this ABSA account and don't know how it got linked to my sister's name on my app. I visited the Cradlestone Mall Capitec branch on the morning of the 14th for assistance. They logged queries for both payments to be reversed and informed me that it would takes 14-21 days for the process to be completed.

After 14 days, I called to inquire about the status of the reversal. I was informed that the queries had been escalated to the necessary departments and they were awaiting feedback from ABSA's side. Since it had not yet been 21 days, I decided to wait.

When the 21-day mark arrived, I called again and was told that such queries could take up to 30 days. On the 30th day, I called once more and was informed that it might takes up to 40 days.

Now that we have reached the 40-day mark, I called this morning and the person I spoke to seemed confused as to why the issue had not been resolved yet. He mentioned that it should only take 14-21 days and promised to find out what was causing the delay. I am frustrated with the 40-day wait for the return of this money and would appreciate an update on the situation. Waiting this long for a resolution is unacceptable. #frustrated#