Capitec does not return funds

Two 2 separate sms's stated unauthorized deductions from my Capitec account. I immediately called in and reported the matter, after a series of questions I was advised to go to the bank and cancel my card, get a new one and pay for it. That cost me R55. I was told that a consultant will call me regarding my request for this incorrect deduction. I received the call on the same day from consultant Walker Daniels (Card Dispute Dept.) Once again after a series of questions and my assurance that I did not do online business with ITunes, Walker Daniels stated that although the money is out of my account it sits in Capitec holding account were it will be be paid over in 3 days. If the vendor does not take the money after 3 days, I should call them requesting for a letter stating that they did not receive the money. The vendor did not take the money and they were not prepared to send a letter. I had discussed this scenario with Walker and he assured me that he will personally monitor my account and will ensure that the money is refunded if the Vendor does not produce the letter. Walker mentioned that this will be done after 14 business days. 15 Nov 2017 being 14 days thereafter, I called requesting for a follow-up regarding my refund. I was given reference number ********** 8 and was told that an email would be sent to Walker. Today is 20 Nov 2017 and reference number ********** 2 was issued and was again promised that an email would be escalated to Walker requesting action on my request.

I am still awaiting a call from Walker who should not make promises as a representative of Capitec.

In the meanwhile Capitec is earning interest on my money, which makes them *********!!!