ML
Mario L

1 reviews | Active since Jul 2017

11 Jan 2018, 12:25

Capitec does not respond to queries and complaints. They dont have good customer service

Good Day ,

I have lodge a complaint with Capitec, with regards to their poor ability to run debit orders at "agreed" dates. I have even tried to complaint via Hell Peter, and they dont respond.

They continue to fail to manage their debit orders successfully and this is costing me money and leaving a poor ITC record.

I will not recommend Capitec to anyone.

0
Replies (1)
Capitec Bank
Capitec Bank's reply11 Jan 2018, 12:40
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Jacqueline Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank