Capitec Does Not Respond To Emails

I had a issue with a supplier taking a deposit and not refunding me with them not being able to meet my deadline.

I asked Capitec to please assist with a reversal or refund request. They did manage to suspend the suppliers bank account.

He then refunded me my money and I then send numerous of emails to Capitec however they just ignore my emails.

The supplier refunded me my money and I am happy with that, but I am now disappointed that Capitec does not want to assist with getting the case closed and me moving on with life.