Capitec does not respond to customers

My capitec loan account was handed over without prior notice to myself the client. I paid up the loan account with ARA attorneys in October. When i called the customer complaint call center to enquire about clearance off ITC the agents had a very nonchalant attitude about helping . The most disappointing service and still no help has been given two months later. Rather I get put on hold for 10 to 20 minutes each time and the agent dealing with the case promises to respond to me end of day but does no such thing. Rather disregards the many calls ive made to resolve the issue .