Capitec Does Not Respond

It seems that Capitec has an issue responding to anything online related. I had a complaint on 01 December regarding a stopped debit order that still went off (and is still going off), I was told that I will be contacted and to date, no one has contacted me.<br> <br> I filled in an online application with Capitec on Thursday and I still have not received feedback. Now whether the feedback in positive or negative, you should give the feedback. This is not the first time that I'm doing an online application and then not getting so much as a boo or a baa and then I need to phone to follow up. What is the point of having an online portal if you do not respond and then clients have to pick up the phone and phone anyway. <br> <br> Seems you are getting too big to offer your long standing clients the service that we raved about to make you the great banking institution that you are. Seems you are goig down the same road as ABSA