Capitec does not recover any funds - USELESS, CARELESS, SELFISH

The most ****test bank ever. R4000.00 was taken from my account on the 1st January 2023. I Logged a dispute and have not received any funds back. Capitec can locate the funds but cannot recover them. how does that make sense. I have been to the Ombudsmen as well and still nothing. I have a 7 month old baby it has been over a month now and still NOTHING!!!! Capitec is the worse bank of time and this is the second time this has happened to me. I wonder how they will feel if R4000.00 was just magically deducted from their salary for no reason. geeez it would be world war 3