CAPITEC DOES NOT REALLY CARE ABOUT THE PEOPLE

I sent money to the atm for myself as I lost my bank card, so I could have money. The one transaction said I cant redeem the voucher. I needed the money so I had to pay money over again, I contacted them and they said the voucher was redeemed. I explained that i did not redeem this voucher. They just kept quiet and left it. I then had a scenario that this happend again and I phoned them and said it happend again. They immediately fixed it, without questions. Then i mentioned the one at the atm which I am still waiting on. They said they will lodge a query,,, again nothing... i sent several mails and they kept on saying it was redeemed. i ASKED THEM TO PLEASE HAVE A LOOK AT THE CAMERA AT THE ATM. i DID NOT RECEIVE THE MONEY. They ignored my mails regarding this and never came back to refund the money. I have the proof /date/time/atm everything and asked them to please just investigate as this is my money and it could happend to other people. They kept on telling me this was redeemed and that is it, so actually they are saying their systems cant be wrong the client is. I will definatey not spend so much time on something that i redeemed. #SODISSAPOINTMENTINCAPITEC