Capitec does not protect their clients and blames customers for *****

I had unauthorised transactions on my account from Facebook, I contacted capitec and they informed me that they can't reverse the charges and that an investigation on their side would take 30 days. I provided provided them with evidence that I don't have subscriptions. Sibahle was adamant that it must be me that compromised my card details in his words this information is only available to me. While we know the reality is that staff within Capitec also have access to this. He also did not provide me with a reference number despite repeated requests