Capitec does not protect its clients from ATM *****

I am so disappointed with Capitec Bank. Two weeks ago, I tried to draw money from an ATM. I put my card into the machine, entered my PIN and when I was asked for my cellphone number (??) I immediately realised something was amiss. I pressed cancel on the ATM but my card was not returned to me. My husband stayed with the machine while I went to buy data for my phone - so within a few minutes, I had stopped my card on the Capitec App. However, when I got home and checked my bank statement R1800 had been withdrawn. Feedback from Capitec today is that they will not honour my ***** claim as the card was stopped after the money was withdrawn. Banks need to protect their clients from this type of incident!!! I did no wrong ... and whoever stole my money was obviously equipped to do so within seconds of entering my PIN. R1800 is a small fortune to me. I am so unhappy about this :( I have only recently moved all my accounts as well as my childrens accounts to Capitec and this is just unacceptable.