Capitec does not payout funeral claims

I submitted a funeral Claim with Capitec Bank on 23 December 2024, to date the claim has not been paid. When inquiring I'm told it's with the assessors department. They have now extended the date to say they will contact me on 13 Jan 2025. This payout was meant for a funeral, how do I then pay for the funeral if it takes them 5 weeks to pay. When will the deceased be buried. Police report, home affairs documents, ID, death certificates etc. All documents were submitted, Captice is a ***** when it comes to payouts.