Capitec Does not Pay for Funeral Claims

Item: Capitec Bank
Rating: 1
Author: yvette D

Capitec is the worst bank ever. Very insensitive and inconsiderate. I have a funeral policy with them that I have been paying for over 6 years now. My mom passed away on 12 May 2026 from natural causes at Olivedale Hospital. I submitted a claim. Today is the 18th of May 2026, they still have not paid my claim. Every time I call their useless, *********** staff tells me that my case is being reviewed. What is being reviewed??? On the 1st of every month they don’t review taking my debit order! I am so disgusted with Capitec bank. There is no 24 to 48 policy, it’s all a lie.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

18 May 2026, 06:37

Thank you for reaching out to Capitec bank.

Capitec Bank's reply18 May 2026, 06:37

Official

Thank you for reaching out to Capitec bank.

Capitec Bank's replyOfficial

18 May 2026, 06:38

Please chat to an agent on WhatsApp to report the matter or for urgent assistance, the number is ***, please type Hello and follow the prompts. They will gladly assist you and look into your details for you and provide you with all the information you need. Is there anything else we can assist you with?

Capitec Bank's reply18 May 2026, 06:38

Official

Capitec Bank's replyOfficial

18 May 2026, 06:54

We are really sorry for the inconvenience caused to you and your family and our deepest condolences. You can reach out to us o the WhatsApp platform and we will gladly assist you. It’s been a pleasure assisting you today, Yvette. Thank you for chatting with Capitec Bank, we’re always here when you need us. Have a fantastic day!😊❤️

Capitec Bank's reply18 May 2026, 06:54

Official