CAPITEC does not have proper CYBER SECURITY

***** department not helpful, CAPITEC Cyber Security not in place and makes me worry about furthering my banking with them!

Today getting a notification that money is deducted from my account, calling in speaking to a capitec ***** consultant all I got was questioned about my online apps.

The more I told the consultant that I don't use the app and that I never had it on my phone the more I was questioned.

Up until now only assistance, was "STOP the account". Now I need to lose the money and when I replace the card I must also be liable to pay for a new card because CAPITEC BANK DOES NOT HAVE PROPER SECURITY IN PLACE TO PROTECT THEIR CUSTOMERS MONEY!

Capital Technology at its lowest yet they promote best service. Quick and easy yes, but just as easy to lose your money too!