CAPITEC DOES NOT HAVE CLIENTS INTERESTS AT ALL

Just want to say I am shocked that Capitec Bank does not protect their customers from **********. Experienced it twice. First one I purchased online, within 4 hours I realised that its possible *****, I called the ***** line at capitec, I explained the situation and the lady said the money is off my account, but hasnt been released yet. I must get a letter from the ***** company giving them permission to refund my money!!! Seriously??!! I said but the money is there, surely just refund it, I was then told, to call the next day and they will do it. Which I did, to be told sorry it cant be done Second time, I bought linen from a Pop Ntombela, a capitec client, also **********, called the capitec, was told that they called the ********* to ask can they refund me, but she wasnt available, I must phone capitec again before 7pm, which I did, only to be told that sorry they have no idea why the first person told me that. Its actually a wake up call that Capitec Bank gives ****** and *****s preferential treatment, instead of the honest hardworking clients..Disgusting!!!