1 reviews | Active since Jul 2016

30 Jul 2018, 20:17

Capitec does not close account correctly

My fiancee paid money into my old capitec account that has been closed for 2 years. She accidentely ment to pay it into an other account. What bothers me is that the payment went through although the account has been closed for more than 2 years...

0
Replies (2)
Capitec Bank
Capitec Bank's reply31 Jul 2018, 08:48
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply01 Aug 2018, 14:34
Official

Good day

As per our telephonic conversation you have confirmed that the issue has been resolved

Complaint Management

Capitec Bank