Capitec does not care to help loyal customers

Thank you Capitec bank for making me feel like a third class client again. Some consultants never get back to you. You are not willing to assist all people like you claim. If that was true I would be happy doing what I need to instead of writing on Hello Peter. Then again you do not even take the complaints on Hello Peter serious. If you did you would go out of your way to assist people but I don't. All response we get is " we acknowledge your posting blah blah blah"