Capitec does not care that my kids go to bed hungry

When we open accounts we are never told that we will not be able to close that account unless if it is involved in *****ulent activities, other than that they do not "allow" you to close account. I live in Koster and the closest branch to me is 60ks away so yesterday I drove to the branch because I wanted to do a reversal seeing as I was unable to do it on the app. When I got there the consultant told me that he will not close the account and was also unable to reverse the debit order. And it is an amount of R6k. If that account is not closed the R6k will be debited again and my children will starve because Capitec does not close accounts. Thapelo (consultant) said that he has put a stop to it but cannot guarantee that the money will not go off again. What capitec is selling to us is a lie. There is jo transparency at all until such incidents occur. I advice you to stick to reputable banks, never mind their costs because here the bank with minimum charges is costing me maximum amount of Six thousand rands