Capitec does Not care

Capitec takes forever to respond. When they finally did respond after weeks. Instead of answering my question, which by the way had absolutely nothing to do with gambling or trading I received the following LECTURE:

We do not want to treat our clients in any way that might make them feel unimportant or that we do not care and at Capitec Bank we do not promote such behaviour. We would like to remind you that any online investments involving gambling or trading are strictly prohibited. This includes any purchases that are classified under these categories.

Therefore, we kindly ask that you refrain from purchasing any investments that involve gambling or trading.

Kindly be advised you are not allowed to purchase cryptocurrency and fund a forex/Gold trading account as prescribed in Section B.4 (A) of the Currency and Exchange manual, which prescribes a bank-to-bank transfer such as a Swift payment.(optional).

The Global One Card (your Capitec bank card) may not be used for this purpose and Capitec Bank reserves the right to decline the authorisation of these transactions.

Hahaha to their first paragraph, my question were definitely ignored for a very long time and apparently when it was finally read they did not care to pay enough attention to my email to answer the actual question.