Capitec does not care about there clients

Hi everyone I would like to tell you about an incident that happen to my Mother on the 3rd Oct 2018 she was at the Capitec ATM next to Big Bite in Welkom were she was inline to withdrawl money this is a big hot spot in Welkom and there is still no security on scene and no cameras , she put in her card and before she could do anything two gentelmen approced her and started to press buttons on the ATM were she was busy and run away there is no Cameras and no security at this ATM and no body to help when this happend.. she stoped her card on her app but they were very fast and withdrawld R3000 from her account while she was standing at the ATM .she then went to the main branch at the Goldfields Mall and waited for assistance. they told her that they could not assist her. my mother then went to the police to open a case on the ******/cloned card..she phoned Capitec head office and gave them the case number were she was asked ho gave her the authority to open a case at the police station... today is the 19th Oct 2018 she received an email from Riaan Jacobs Complaint Management saying that they will not be paying back her money as this is her negligence as they can see on there system that her pin code was entered and they will not take Liability for the incident.. As far as my knowledge goes there needs to be a Security Guard on the premises that can assist you and help to keep it save....please let this post go viral as Capitec does not care about its clients. if this has happend to you before please comment on this post so that they can be aware how many clients are ****ed off at there customer care..