Capitec does not care about their clients

Ref ***9, I phoned Capitec an hour ago about R 749.97 that was taken out of my account without my authorization... they wanted to stop my card which is not an option, I work hard for the little money i have, and then get told it will take 30 days just for an outcome, it is my money, my account, I am the client, I say reverse and then it should happen, not reverse if Capitec has finished playing judge and jury after 30 days. that to me is not acceptable, it did not take 30 days for the money to leave my account, I am sorry, but I want that money reversed and back in my account to use before the end of the week, I dont see how other banks can do it in 48 hours but Capitec wants me to wait 30 days... I left my previous bank because you were just another client, I left my previous bank after hearing only good things from Capitec, I will not change this review and I will keep posting on hello peter and on Facebook until the money is back in my account, I am not waiting another 30 days to see my girlfriend because Capitec is unable to tend to the needs of their clients.