Capitec does not care about it's clients nor do they bother to follow up on discrepancies

Good Day

Firstly I'd like to start off by saying the service at Capitec is absolutely terrible.

Yesterday, I was withdrawing money from my Savings Account at the Capitec Branch in Braamfontein, on Jorriseon Street. My card was swallowed and I immediately walked into the branch but was charged for a replacement card. How does that make sense? It's not my fault it was swallowed and investigations could have been done but they didn't care about that at all.

Today, I transfered the sum of R1200 from my fixed account to my savings account and withdrew that same amount from there. My statement shows that I transfered R1200 AND ALSO SOMEHOW WITHDREW R1200 from the same account. I again went into the branch to express my concern and was told nothing can be done. How is that possible?????????? Why would I transfer a certain amount and then withdraw it from the same account WHICH ISN'T POSSIBKE BECAISE ITS FIXED.

I let yesterday go but I will not let this go and your incompetence has got me at my widths end.

I would like my money back or an explanation or else I will seek the assistance of the ombudsman.

My details are as follows:

The savings account I sent the money TO: ***

The fixed deposit account I transfer the money FROM: ***

ID number: ***

I transfered R1200 from the fixed deposit to the savings and withdrew ONLY from the savings. R1200 was successfully transferred which I withdrew from the savings but R1200 was withdrawn from the fixed deposit.

If needed kindly avail CCTV footage showing I withdrew money twice. I am tired of Capitec now

Kind Regards