Capitec does not care about it's clients.

Capitec Bank has failed to resolve an issue of ********** activity on two accounts belonging to my mother. Their first response, they sais it was a "forensic" investigation that took place but was them merely pulling up my moms records, when I identified many discrepancies found in their lousy "forensic" investigation, they did not respond or care to acknowledge them because NO thorough investigation was done. The matter was further referred to the banking ombudsman but 2 months have elapsed and we still have not received any conclusive feedback from both parties but instead we are being harassed by Capitec collection agents 3 or 5 times a day. We made it known to Capitec bank that we will not pay a single cent towards this account after citing ********** activity, we want this matter to be investigated. We can't be paying money every month for loans we know nothing about.