Capitec DOES NOT ANSWER PHONECALLS NUMBER APPARENTLY DOES NOT EXIST

I purchased an item from Loot.co.za (whom I am also going to review after this) and the item I wanted was not in stock - long story short: I paid online using the credit card option since Capitec bank cards have that feature and waited a few days only to receive a message from Loot telling me the item cannot be sourced. I was told a refund was done onto my “credit card” but good God, I have a global one card not a credit card. Now I am not sure if this will affect the refund but it definitely seems like it is doing so since it has been 4 days and the money is STILL not in my damn account!!! All I want to do is capitec to help me to check if there is funds sitting in limbo because the jackassses at Loot decided to do a refund without consulting me first!!!