MV
Mapaseka V

1 reviews | Active since Aug 2010

05 Dec 2019, 12:39

Capitec does not allow online shopping abroad (authentication is only via SA Cellphone only)

I enquired from Capitec how I can shop online when I am abroad as the authentication process of Capitec has changed from a securicheck password to a cellphone USSD popup. My phone will not be working outside South Africa.

The response is, "As your South African number is not active while abroad, you would not be able to do online shopping.".

In other words, Capitec is useless outside South Africa. You will have to bank with a fully fledged bank for travelling overseas.

0
Replies (2)
Capitec Bank
Capitec Bank's reply05 Dec 2019, 14:38
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
 
Capitec Bank
Capitec Bank's reply19 Dec 2019, 12:40
Official
Good day Mapaseka V

As discussed telephonically, I confirm the matter has been dealt with.
 
Kind regards
Complaint Management
Capitec Bank