Capitec does it AGAIN...

Hi Capitec,

I am experiencing this electricity voucher issue for the second time and it is really geting ou of hand. I purchased electricity on Saturday, 28th April 2018 via *120*3279#, there was a delay and the voucher was not sent to me via sms immediately. I purchased again via the banking app because my electricity was about to switch off and assumed that when I get the voucher I will then load both. I checked my balance and I can confirm that both transactions went off. Eventually when I received the voucher pin for the first transaction, it gives an error message. I called the municipality and they assured me that the problem was not on their side. I am very frustrated and do not know what to do. R250 may not be a huge amount of money but it is part of my budget for the month. I need urgent assistance please.