Capitec DOES go the extra mile

<p>I lodge a complaint on the 5th of December on Ref no 290 969 32 regarding the recall of funds paid incorrectly.</p> <p> </p> <p>After I was a very unhappy client, Oscar de Villiers from the complaints department, contacted me and explained the process to me and that it is the beneficiary that declined the refund and that after they were fully aware of the situation.</p> <p>Oscar de Villiers is now in constant contact with me and the company who is responsible for the refund.</p> <p> </p> <p>Thank you Oscar for being very patient with me and UNDERSTANDING why I was so upset. I can see you are doing everything in your power to help me get the money back. </p> <p> </p> <p>Capitec is our family's bank and happy to be a customer of yours.</p> <p> </p> <p>Kind Regards</p> <p>Mardie Geldenhuys </p> <p> </p> <p> </p>