Capitec - do not use their App!

I bought a data bundle via the Capitec App for Vodacom. The cost of the data was deducted from my Capitec account but the data was never loaded. I phoned Capitec the day after the non transaction. They advised the problem is with Vodacom and that I should contact Vodacom. I phoned Vodacom immediately. They advised the problem lies with Capitec. I phoned Capitec again, explained the whole issue again. I was told it would be escalated. I got a reference number. I contacted Capitec again today. The advise: "the escalation has been accepted, but they cannot advise when the matter will be resolved." The expectation is for me to follow up, there is no communication from the secretive escalations department. It's a simple case of money being deducted from an account and no service being delivered (perhaps examine your IT interface, but on your own time). So if you are part of their target market, the poor and unbanked, stay away from Capitec because they are quick at taking money from accounts but very slow at "investigating" returning funds. Oh and they expect you to do the phoning, not them. Thank goodness more banking option are opening up in 2019.