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Annelie B
1 reviews | Active since Jun 2024
19 Jun 2024, 07:23
Capitec do not look after their clients
Capitec Bank does not live up to their promises. "Bank Better - live better" That is not true at all! Someone **** R6000 out of my Capitec account with a card transactions in Spar Pretoria while my card was in my possession in the Eastern Cape. I reported it immediately the next morning at our Capitec branch and they phone the ***** department and the amounts was still pending on my account. I even went to the police and open a case number .Now after a month they e-mail me and said they can not recover my money. That is about of money. Will close my account now with them. Don't trust Capitec anymore. You should not either. They don't have your back.
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Capitec Bank's replyOfficial
19 Jun 2024, 08:10Good day Annelie
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply19 Jun 2024, 08:10
Official
Good day Annelie
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
AB
Annelie B's updateReviewer Update
23 Jul 2024, 06:48Capitec still did not reply and they still did not recover my money that was took out of my account with card transactions while the card was in my possession. It is more than 2 months now. The incident happened middle May already. Capitec said they assigned my query to a designated official who will contact me...nothing was done in the matter.
AB
Annelie B's update23 Jul 2024, 06:48
Reviewer Update
Capitec still did not reply and they still did not recover my money that was took out of my account with card transactions while the card was in my possession. It is more than 2 months now. The incident happened middle May already. Capitec said they assigned my query to a designated official who will contact me...nothing was done in the matter.