ZO
Zelma O
1 reviews | Active since May 2023
23 May 2023, 09:34
Capitec do not even adhere to ombudsman query
24 December 2022, I have been **** with Token facility on my app, this case was handed over ASAP to ***** department, police case ect, it took capitec after numerous emails 21 days to respond that they acknowledge I have been ****med but police need to sort matter, I divert to ombudsman 6 Feb after capitec inform them again they will not refund me, hence they do have the insurance to refund these cases. Now capitec do not respond to ombudsman queries it is now in total 5 months with absolutely no info. Even though capitec know money was paid into a standarbank account and then crypto that's in there letter to me. Why must I be penalised
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Replies (3)
Capitec Bank's replyOfficial
23 May 2023, 09:35Good day Zelma
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 May 2023, 09:35
Official
Good day Zelma
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ZO
Zelma O's updateReviewer Update
23 May 2023, 09:50I do hope it is someone who looks after capitec clients and feel proud working for capitec and it is jot just a job again, I prepared waiting another 6 months, believe none of you lost R65 000
ZO
Zelma O's update23 May 2023, 09:50
Reviewer Update
I do hope it is someone who looks after capitec clients and feel proud working for capitec and it is jot just a job again, I prepared waiting another 6 months, believe none of you lost R65 000
ZO
Zelma O's updateReviewer Update
23 May 2023, 16:57As per my previous request let some one calm me that have the knowledge and not interupping me when I have a question, I do not have time dealing with *********** people, listen to my voice recording as well let a supervisor or better let you Complaints manager Riaan Jacobs give me a call
ZO
Zelma O's update23 May 2023, 16:57
Reviewer Update
As per my previous request let some one calm me that have the knowledge and not interupping me when I have a question, I do not have time dealing with *********** people, listen to my voice recording as well let a supervisor or better let you Complaints manager Riaan Jacobs give me a call