Capitec do better please

Capitec's level of unproffessiinalism is top tier and unmmatched. Capitec just put clients accounts on 'PAUSE' without any prior communication. Yet if the money is deposited in that paused account it is accepted but the owner of the account cant access it.

My account was put on Pause. I submitted required documents, recieved e-mail that they are not enough, I should also submit Affidavit to the branch. I did unfortunately my bank assistant told me to email documents to the branch and gave me an email which isnt working because my email wasnt delivered. What am i supppossed to do at the mean time? I have orders, where are my clients are supposed to pay?