Capitec ***** Division & Compliants Management Officer

I am only giving one star otherwise I cannot post. ***** occurred on my account and to cut a long story short Capitec agreed to refund my money. Niyaaz (Fraid Dvision) phoned me to advise me the money will be refunded, and also per email dated 07 January 2026. This is what the email said: As discussed, our investigation into your complaint has been concluded. As per your discussion with the ***** Department, please be informed that a refund will be processed within a period of 14 days. We apologize for any inconvenience caused by the lack of communication following the lodging of your case. I want to take a moment to express my sincere appreciation for your patience during the investigation process. We value our relationship with you and are committed to maintaining your trust. This case will now be closed. If you are not completely satisfied with this outcome and want to escalate the matter further, you can do so by sending a response to this email (without changing the subject line) within 48 hours. Alternatively, you can contact the National Financial Ombud Scheme using the details below. Kind regards Zee Mthiya Complaints Management Consultant. Capitec Bank

This money is still not in my account, and today a new person (Oluchi Ugo) tells me the investigation is still ongoing and could take some time before resolved, talk about double standards, the one does not know what the other is doing !! -- I will now take this case to the Ombudsman !!!