Capitec ***** Division - 6 months and no response

This is for the CAPITEC ***** Division.

I was involved in a ***** case on June 21/22. On June 26th, I contacted Capitec and gave my statement. I was given a reference number - 126 490 674.

I was advised to open a ***** case with SAPS. I did this on June 28th. I had to return from the previous day as I needed a bank statement. A Case number was generated. I have been trying to contact the ***** Division so that they can give me an update on my case.

It has been six months since I reported my case, and I have no idea what the progress is except that they are waiting for the external bank to respond.

I receive these responses via online agents. And the ***** Division will come back to you. Never happened.

I know many people have been through this experience, and nothing has been done. There are more high-profile cases, but there are normal people who lost a lot of money as well. We just want to know if we are getting refunds on the money, we were de*****ed from within CAPITEC and if there will be a later update on the external bank. If we are not getting it back, give reasons why.

My case has been shown as closed - but no feedback. This has been an emotional and mental strain on me.

Where can I receive assistance?