Capitec ***** Division

Horrible experience with Capitec Bank ***** Division. I sold a car and the buyer paid (capitec to capitec) and the money reflected immediately (Saturday morning). The Buyer took the car and left. 3 hours later(12:00) Capitec puts the payment on hold and when we called the ***** division they said our query is client services issue and transferred the call to client services. Then, client Services consultant transferred us back to ***** division because it is the ***** division that put a hold on the amount. The story changed when we called ***** division again, they now said we now need an affidavit from the buyer who was already 200km away!! ! how the hell am I go to get that person? I had to drive 200 km to catch with up with the buyer so that I don’t loose both the money and the car. We managed to get to a branch at exactly 14:00 when they were closing, after begging the manager for help, she then assisted and said the payment will appear immediately after she sent an email to the ***** department. Saturday evening, the money was still on hold, we called the ***** department again, same story, they need affidavit from the buyer, show already more than ****m, plus proof payment. Why do you still need such if we’ve already gone into the bank personally? A visit to the Greenstone Branch Monday morning is just another run around, and it had to be escalated to the Regional manager! I mean what the hell! The experience nearly gave me a heart attach! By the way, on Saturday, we had to hold for good 10 min before we could talk to someone @ the ***** department. Is that how it’s supposed to be? At the end of the call we were not offered a reference number, we had to ask for it!