MC
Marli C
1 reviews | Active since Nov 2022
24 Apr 2023, 09:38
Capitec ***** Division
I am extremely unsatisfied with the service from the ***** division. The incidents that I logged was on 24 and 26 February for ***** on my account. I immediately went to the police station on 26 Feb to open a case and got an affidavit which I submitted to a branch the following morning.
I phoned back numerous times and every time I had to submit extra documents, which I did. I phoned again on 13 April. Just for the operator to tell me that she can see on her side that nothing has been done and she has now escalated the problem and will get back to me in 48hrs.
It is now DAYS later and still nothing. I need this matter resolved and phoning Capitec just gest me another reference number.
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Capitec Bank's replyOfficial
24 Apr 2023, 09:39Good day Marli
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply24 Apr 2023, 09:39
Official
Good day Marli
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,