DK
Danja K
1 reviews | Active since Feb 2017
18 Sept 2024, 11:40
Capitec disrespects clients
1. Your business consultant refused to assist me with proof of account 2. She then called me something in a foreign language and cut the call. I want to call pulled and I want the retort translated. I am livid with the service !! I cannot believe customer care agents at Capitec are permitted to do this.
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Replies (2)
Capitec Bank's replyOfficial
18 Sept 2024, 14:09Good day Danja
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply18 Sept 2024, 14:09
Official
Good day Danja
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
23 Sept 2024, 11:34Hello Danja
In response your complaint, kindly refer to our telephone conversation held on 23 September 2024 / email correspondence sent to you on 23 September 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
In response your complaint, kindly refer to our telephone conversation held on 23 September 2024 / email correspondence sent to you on 23 September 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
Capitec Bank's reply23 Sept 2024, 11:34
Official
Hello Danja
In response your complaint, kindly refer to our telephone conversation held on 23 September 2024 / email correspondence sent to you on 23 September 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
In response your complaint, kindly refer to our telephone conversation held on 23 September 2024 / email correspondence sent to you on 23 September 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank