CAPITEC DISREGARD FOR UNAUTHORISED DEBITS

My domestic Flora has had four unauthorised debits against her Capitec bank account during April. The person doing the withdrawals was obviously in "the know" as the amounts debited were below R100 each time. Flora has twice been to two different bank branches to complain and has received no practical assistance. This despite the bank allowing ********** activities on her account! During the second visit to North Gate branch she was accompanied by my wife. The official they dealt with was apparently very rude and refused access to the bank manager and refused to speak English. They were initially told that the amounts were debit orders which they were not! She was then told that for every R100 recovered the bank would charge her R40! They were then given a phone number to contact. Surprise, surprise, the number does not exist! Is this the way that Capitec Bank treats their customers? It is shameful!