1 reviews | Active since Mar 2023
Capitec disloyal to its clients
Capitec claim that there's a R58 that come in to my account they decided to close my account due to that R58 that i have no idea where it come from, i dont even have any proof from the bank regarding the matter, they told me to submit Id copy and Affidavit due to this amount of which on that affidavit i indicated that they take that amount to whoever claim he/she send it to me back to them then open my account. And i was gavin 48hrs from friday the (24/03/2023) till today 29/03/2023 nothing has happened to my account, when i go to the branch they claim my account is still under investigation till this day from the day i was aware of this issue on the 22/03/2023 i have money in the account that is locked there due to R58 that i have no idea or even trace of it. Really capitec doesn't take good care of their client. I am suffering for what i have no idea and willing to pay it back if really it come in so that i can be able to use my account.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
