CAPITEC - DISILLUSIONED

<p>My family and I were huge Capitec fans until today. My daughter went to the Adderley Street branch to apply for a credit card and was told that she qualified for a R19 000 limit. The clerk started to process the application - at the end of the process she was told there was a system error and she should come back mid June then it would be solved -she was just denied the opportunity to receive a credit card with no valid reason given. It is now 2 days later and the answer remains the same, come back mid June and the system error will be solved. Apparently it only applies to her and not to other accountholders. What a lot of hogwash. She has 2 degrees, a steady job with an above average income, is not blacklisted, has a valid passport, but Capitec cannot provide a straight answer. It seems that every single person is in possession of a Capitec account and their system normally functions well. It is misleading to advertise that it is so easy to apply for this particular credit card and on top of that to inform the customer that she will qualify for a certain credit limited - just to be put on hold for more than 3 weeks. Well Capitec, you are losing a solid customer - she is moving her business away from your bank - and so am I.</p>