Capitec dishonest - does not honour debit order dates.

Just a few minutes ago a deposit was made into my savings account. I requested this funds to be paid to my account because I jad urgent payments I have to pay today and promised to pay it promptly.

But...

As soon as this money was available in my account and I was busy doing the payment almost immediately my Capitec loan debit order was taken ********ly and *******ly and I am now stuck without the money I owe and promised to pay the other party and they are waiting for it.

My debit order date for the loan account as far as I am aware is always taken the day my salary is paid in. Thay should be the 21st of each month. I didn't authorize this deduction and my salary wasn't paid in yet.

I think this is breacing of contract from Capitec side. Making a big problem for me now.

I just checked my debit order mandates on the Capitec app and it clearly shows "debit order day - 21st of every month" today is not the 21st.

This is not the first time I've had problems with debit orders not honoured from your side as you can check in the account and complaint history. And every time I complained about this you promised it wouldn't happen again.

Well it did and it kept on being done.

As I never agreed to this deduction on this date, I see ot as braking of contract by Capitec bank which renders this agreement to nul value and O am definitely taking it up with the banking ombudsman and even higher if possible.

I would let this go.

An important transaction that jad to be don now is down the drain because of this amd I need to be compensated for the loss I will incur by not finalising the transaction.

Capitec can not be trusted.