Capitec disgusting service

Good day,

Im Nolubabalo Tshaka , with Ref no : ***3 , this enquiry was logged Monday

I have sent a cash send via Capitec , and the person who I sent the money to did not receive it and she received a slip stating that the voucher could not be redeemed (Capitec is aware of this error but what are they doing about it ? )

I have emailed the receipts to Capitec but till today the enquiry is not resolved , this amount was sent 25/06/2020

I contacted their customer service I held for an hour for a Supervisor

I am really not happy about the pathetic service we are getting from this Bank and its not the 1st time

Last week they were offline Nation wide , because they were upgrading to paper less system , why the upgrade on the busiest dates , month end and they always always have system GLITCHES every month

their App would be offline , Mobile bank is offline , banks is offline , 1 ATM the entire mall / ATMS are closed after hours yhooo whats wrong with this bank ???? it is not up to standard and I am changing banks before month end I have heard with Capitec

Samkelo , was supposed to get back to me 2 days ago but he didn’t , and he refused to give his Team leaders details

Thanks