Capitec disgusting service

I am a very disappointed Capitec client at the moment.I deposited money on Friday the 1st at your Ebony Park Yarona branch.After depositing the ATM said Deposit error,waited 3 minutes hoping it would eject the money,nothing and the ATM went back to normal.I then repoted the matter to CAPITEC employee,Hazel who assured me that the matter would be sorted and that i would get my money back.A ref number was sent to me and no results.I am back from Capitec branch for the 3rd time this week and still no positive feedback.I spoke to TUMELO and Lenah and they told me that your investigating team says there cant find the money in the ATM.My biggest worry now is that those funds were meant to pay for my wife's AMERICAN VISA which is due tomorrow,meaning that the money spent om preparing for this opportunity would be wasted and if that happens Capitec will have ro pay ne back as rhe fault was your unrealible ATM.REF NUMBER ***