Capitec disgusting service

Absolutely disgusting service from Capitec bank. My Father passed away a few months ago and went to Capitec Tyger Valley to find out what the procedure was to close his account and draw the funds out. The lady gave me a list of documents needed in order to do this. The documents were handed in a few days later and was told the money would be transferred to my account and could not draw the funds out. I waited almost a month and no money was transferred. I went in again and asked to speak to the manager. The lady manager who attended to me strutted up and down as if she was some sort of model and had no interest in my complaint and was promptly handed over to a rookie teller/ consultant. He did not know the procedure so he constantly had to get advice from the manageress in any case. Once again was told that there were documents were short. Once again documents were brought in and was assured all documents were correct and required nothing more. Still no payment was received. Went in again only to speak to the same *********** manager and teller/ consultant. Have now been back 5 times in the last month and a half and still no payment every time I have been back their are still outstanding documents. This total process has now been going on for three months. Absolutely no feed back from the bank or the people I have dealt with. To say that this bank is the best bank in the country is a laugh a minute. If this bank was the last bank in South Africa I would rather put my money under my pillow. Absa and Nedbank helped me the same day with the same queries while I waited. Not sure if Capitec wants to pay out money. The most helpful and competent person in that branch is the other manager Cuan try not to loose him your branch will fall apart. There are accounts and things that need to be paid out of the estate and Capitec is dragging its feet. Lets see this great bank can sort out their issues if they are up to it.